We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at eric.locknstop@gmail.com. Limited Lifetime Warranty against manufacturing defects. Powder coating defects are not covered by warranty. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eric.locknstop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At Lock N Stop, we aim to provide the highest quality custom coupler lock for teardrop trailers using the lock-n-roll hitch. As a veteran-owned and family-run business with over 28 years of manufacturing and engineering experience, we take pride in delivering a reliable, durable, and built-to-last product. Our commitment to customer satisfaction is unwavering, and we strive to exceed expectations with every order. We believe in treating our customers with the utmost respect and transparency, and we are dedicated to providing a safe and secure solution for your trailer locking needs. Trust Lock N Stop with your peace of mind in the great outdoors!

• Phone +1 (919)820-9057
• Email ericbanuelos@lock-n-stop.com